Delivery & Returns Information

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My order

Please check your order as soon as you receive it. If your order is not as expected, please contact our Customer Care Team as soon as possible with your order confirmation number to hand.


All our deliveries are sent via DHL or DPD. Once your order has been dispatched, you will receive an email with a tracking link. If you have not received a notification, please email us at

Exchanges & Returns

We offer refunds & exchanges as long as they are within 28 days of the date of purchase, and are eligible for return. Please check below for more information.

For all refunds and exchanges, please use our Online Returns Portal

Items that are not eligible for returns are the following:

Earrings & Huggies (We do accept returns on Ear Cuffs)

Engraved Products

Advent Calendars

Individual Products in Sets - The products must be returned as a set to be eligible for a refund

If you purchase something within a Gift With Purchase promotion and you wish to return it, you will also need to return the gift you received if it falls below the Gift With Purchase threshold.

Refunds and exchanges are usually processed within 10-14 working days of us receiving the items, although during busy periods this may vary. Refund will always be processed to the original payment method.

If you would like to return an item you originally bought from one of our A&M Stockists or Concessions, please return it directly to them within 28 days of purchase.

All returns must be the following to be eligible for a return:


No signs of wear or damage

In its original condition and packaging

Please note we will not email you upon receipt of your return. As soon as we have received and taken care of your return, we will email you to confirm that your refund has been issued.

To refund or exchange a gift, please use our online returns portal and select the ‘Gift Return’ option. Please note we can only process refunds through the method of payment the item was originally purchased

To exchange the gift, please send us the item in original packaging, including the gift receipt. If the value of the new item exceeds the original gift value, you will be required to pay the difference. Should the value of the new item be lower than the original gift value, the difference will be credited to the credit or debit card originally used for the purchase.

Custom & Duties

Yes, all orders are sent with duties and taxes included so you will not have to pay anything extra.