Delivery & Returns Information
Shipping for orders to Europe is via DHL or DPD from our UK warehouse - all duties and taxes are included. A shipment confirmation email will be sent to you after the order has been shipped.
Shipping Options
Europe
| Delivery | Order By | Delivery Time | Price |
| Free Standard Shipping | 14:00 CEST | 5-7 Business Days | Free |
| Express Shipping | 14:00 CEST | 2-3 Business Days | €10 |
| Free Express Shipping (Orders Over €120) | 14:00 CEST | 2-3 Business Days | Free |
Germany
| Delivery | Order By | Delivery Time | Price |
| Free Standard Shipping | 14:00 CEST | 3-5 Business Days | Free |
| Express Shipping | 14:00 CEST | 2-3 Business Days | €10 |
| Free Express Shipping (Orders Over €120) | 14:00 CEST | 2-3 Business Days |
Free |
Please note we currently do not ship to Bulgaria, Croatia, Greece, Lithuania, Malta, Portugal and Romania.
Missing Or Damaged
Please check your order as soon as you receive it. If your order is not as expected, please contact our Customer Care Team as soon as possible with your order confirmation number to hand.
E-Mail: customercare@astridandmiyu.com
Tracking Your Order
All our deliveries are sent via DHL or DPD. Once your order has been dispatched, you will receive an email with a tracking link. If you have not received a notification, please email us at customercare@astridandmiyu.com.
Exchanges & Returns
Returns Policy
We are happy to take back unwanted items (except earrings; due to hygiene reasons) within 28 days. Returns and exchanges in Germany are free of charge. Unfortunately, we are unable to offer free returns for other international/European orders, so international customers must return unwanted items at their own expense.
If you wish to return an item, please send us an email with your order number and the item you wish to return to customercare@astridandmiyu.com. Please note that all items must be returned unworn and in the original packaging with proof of purchase.
We accept refunds on all Ear Cuffs, but no refunds on earrings including Huggies and Clickers.
Refunds and exchanges are usually processed within 10-14 working days, although it may take a little longer during peak periods.
Note that we do not send an email confirming receipt of your return. Only when we have processed your return will we send you an email confirming that your refund has been made.
Refunds are always posted to the same debit or credit card that was used for the purchase. If your item was purchased using an A&M Gift Card, we will issue you a new credit.
Exchanging a Gift
For gift refund requests, please note that we can only issue a refund to the credit or debit card originally used for the purchase. Return the item with the completed returns form. If you have not received this, please contact customercare@astridandmiyu.com with your details so that we can process your request. However, we are happy to offer you a gift voucher if you enclose the gift receipt with your return.
To exchange the gift, please send us the item in original packaging, including the gift receipt. If the value of the new item exceeds the original gift value, you will be required to pay the difference. Should the value of the new item be lower than the original gift value, the difference will be credited to the credit or debit card originally used for the purchase.
Loyalty Points
Astrid & Miyu loyalty points can only be used once and are non-refundable. If you return an order, the points you have earned on that order will be deducted from your account when your return is processed. If you have already spent the points accumulated on the returned order, the amount converted to pounds sterling worth of points used will be deducted from the total refund.
My order
Please check your order as soon as you receive it. If your order is not as expected, please contact our Customer Care Team as soon as possible with your order confirmation number to hand.
All our deliveries are sent via DHL or DPD. Once your order has been dispatched, you will receive an email with a tracking link. If you have not received a notification, please email us at customercare@astridandmiyu.com.
Exchanges & Returns
We offer refunds & exchanges as long as they are within 28 days of the date of purchase, and are eligible for return. Please check below for more information.
For all refunds and exchanges, please visit our refund policy page.
Items that are not eligible for returns are the following:
Earrings & Huggies (We do accept returns on Ear Cuffs)
Engraved Products
Sample Sale Products
Individual Products in Sets - The products must be returned as a set to be elegible for a refund
Refunds and exchanges are usually processed within 10-14 working days of us receiving the items, although during busy periods this may vary. Refund will always be processed to the original payment method.
If you would like to return an item you originally bought from one of our A&M Stockists or Concessions, please return it directly to them within 28 days of purchase.
All returns must be the following to be eligible for a return:
Unworn
No signs of wear or damageIn its orginal condition and packaging
Please note we will not email you upon receipt of your return. As soon as we have received and taken care of your return, we will email you to confirm that your refund has been issued.
To refund or exchange a gift, please use our online returns portal and select the ‘Gift Return’ option. Please note we can only process refunds through the method of payment the item was originally purchased
To exchange the gift, please send us the item in original packaging, including the gift receipt. If the value of the new item exceeds the original gift value, you will be required to pay the difference. Should the value of the new item be lower than the original gift value, the difference will be credited to the credit or debit card originally used for the purchase.
Custom & Duties
Yes, all orders are sent with duties and taxes included so you will not have to pay anything extra.
